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Sie können ein sicheres Passwort erstellen, indem Sie eine Kombination aus Buchstaben (Groß- und Kleinbuchstaben), Zahlen und Sonderzeichen verwenden. Vermeiden Sie leicht zu erratende Informationen wie Geburtstage oder gebräuchliche Wörter.
Sie können die Authentizität unserer Website überprüfen, indem Sie in der URL auf HTTPS achten, nach Vertrauenssiegeln oder Zertifizierungen suchen und Kundenfeedback und Bewertungen überprüfen.
Wenn Sie verdächtige Aktivitäten in Bezug auf Ihr Konto oder Ihre Zahlungen feststellen, wenden Sie sich bitte umgehend an unser Kundensupportteam, um Hilfe zu erhalten.
Wir implementieren Anti-Phishing-Maßnahmen, um Kunden vor betrügerischen Aktivitäten wie Phishing-E-Mails oder -Websites zu schützen.
Versandprobleme
Unsere Versandrichtlinien enthalten Informationen zu Versandmethoden, Lieferzeiten und anfallenden Versandgebühren. Detaillierte Versandrichtlinien finden Sie auf unserer Website.
Die Versandkosten werden basierend auf der gewählten Versandart, dem Zielort und dem Gewicht/der Größe des Pakets berechnet. Die genauen Versandkosten werden beim Bezahlvorgang angezeigt.
Wenn Ihr Paket verloren geht oder sich die Zustellung erheblich verzögert, wenden Sie sich bitte an unseren Kundendienst. Wir werden das Problem untersuchen und eine Lösung finden.
Sie können Ihre Bestellung anhand der Sendungsverfolgungsnummer verfolgen, die Sie in der Versandbestätigungs-E-Mail finden. Alternativ können Sie sich auch in Ihr Konto auf unserer Website einloggen, um den Bestellstatus zu überprüfen.
Derzeit nicht erforderlich, außer für Kanada, Dänemark und die Schweiz.
Die voraussichtliche Lieferzeit variiert je nach Versandart und Zielort. Die voraussichtlichen Lieferzeiten entnehmen Sie bitte unseren Versandrichtlinien.
Kehrt zurück
Um eine Rücksendung einzuleiten, lesen Sie bitte unsere Rückgaberichtlinien und wenden Sie sich an unseren Kundenservice. Wir werden Sie durch den Rückgabeprozess führen und Rückerstattungen oder Umtausch entsprechend abwickeln.
Um eine Rücksendung einzuleiten, lesen Sie bitte unsere Rückgaberichtlinien und wenden Sie sich an unseren Kundenservice. Wir werden Sie durch den Rückgabeprozess führen und Rückerstattungen oder Umtausch entsprechend abwickeln.