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La información de pago está protegida de forma segura mediante conexiones cifradas y procesadores de pago que cumplen con los estándares PCI DSS para evitar el acceso no autorizado.
Puede crear una contraseña segura utilizando una combinación de letras (mayúsculas y minúsculas), números y caracteres especiales. Evite el uso de información que sea fácil de adivinar, como cumpleaños o palabras comunes.
Puede verificar la autenticidad de nuestro sitio web comprobando HTTPS en la URL, buscando sellos o certificaciones de confianza y revisando los comentarios y calificaciones de los clientes.
Si detecta alguna actividad sospechosa relacionada con su cuenta o sus pagos, comuníquese con nuestro equipo de atención al cliente de inmediato para obtener ayuda.
Implementamos medidas anti-phishing para proteger a los clientes de actividades fraudulentas como correos electrónicos o sitios web de phishing.
Problemas de envío
Nuestra política de envío incluye información sobre métodos de envío, tiempos de entrega y tarifas de envío aplicables. Consulte nuestro sitio web para conocer la política de envío detallada.
Los costos de envío se calculan según los métodos de envío seleccionados, el destino y el peso/tamaño del paquete. Los costos de envío exactos se mostrarán durante el proceso de pago.
Si su paquete se pierde o se retrasa significativamente, comuníquese con nuestro equipo de servicio al cliente para obtener ayuda. Investigaremos el problema y brindaremos una solución.
Puede realizar un seguimiento de su pedido utilizando el número de seguimiento proporcionado en el correo electrónico de confirmación de envío. Alternativamente, puede iniciar sesión en su cuenta en nuestro sitio web para verificar el estado del pedido.
Actualmente no es obligatorio, excepto en Canadá, Dinamarca y Suiza.
El tiempo estimado de envío varía según el método de envío y el destino. Consulte nuestra política de envío para conocer los tiempos de entrega estimados.
Devoluciones
Para iniciar una devolución, revise nuestra política de devoluciones y comuníquese con nuestro equipo de servicio al cliente. Proporcionaremos orientación sobre el proceso de devolución y gestionaremos los reembolsos o cambios en consecuencia.
Para iniciar una devolución, revise nuestra política de devoluciones y comuníquese con nuestro equipo de servicio al cliente. Proporcionaremos orientación sobre el proceso de devolución y gestionaremos los reembolsos o cambios en consecuencia.