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Les informations de paiement sont protégées de manière sécurisée à l'aide de connexions cryptées et de processeurs de paiement conformes aux normes PCI DSS pour empêcher tout accès non autorisé.
Vous pouvez créer un mot de passe fort en utilisant une combinaison de lettres (majuscules et minuscules), de chiffres et de caractères spéciaux. Évitez d'utiliser des informations faciles à deviner comme les anniversaires ou les mots courants.
Vous pouvez vérifier l'authenticité de notre site Web en vérifiant la présence de HTTPS dans l'URL, en recherchant des sceaux de confiance ou des certifications et en examinant les commentaires et les évaluations des clients.
Si vous détectez une activité suspecte liée à votre compte ou à vos paiements, veuillez contacter immédiatement notre équipe de support client pour obtenir de l'aide.
Nous mettons en œuvre des mesures anti-phishing pour protéger les clients contre les activités frauduleuses telles que les e-mails ou sites Web de phishing.
Problèmes d'expédition
Notre politique d'expédition comprend des informations sur les méthodes d'expédition, les délais de livraison et les frais d'expédition applicables. Veuillez consulter notre site Web pour connaître la politique d'expédition détaillée.
Les frais d'expédition sont calculés en fonction des méthodes d'expédition sélectionnées, de la destination et du poids/taille du colis. Les frais d'expédition exacts seront affichés lors du paiement.
Si votre colis est perdu ou considérablement retardé, veuillez contacter notre service client pour obtenir de l'aide. Nous étudierons le problème et proposerons une solution.
Vous pouvez suivre votre commande à l'aide du numéro de suivi fourni dans l'e-mail de confirmation d'expédition. Vous pouvez également vous connecter à votre compte sur notre site Web pour vérifier l'état de la commande.
Non requis actuellement, sauf pour le Canada, le Danemark et la Suisse.
Le délai d'expédition estimé varie en fonction du mode d'expédition et de la destination. Veuillez vous référer à notre politique d'expédition pour connaître les délais de livraison estimés.
Retour
Pour lancer un retour, veuillez consulter notre politique de retour et contacter notre équipe de service client. Nous vous fournirons des conseils sur le processus de retour et traiterons les remboursements ou les échanges en conséquence.
Pour lancer un retour, veuillez consulter notre politique de retour et contacter notre équipe de service client. Nous vous fournirons des conseils sur le processus de retour et traiterons les remboursements ou les échanges en conséquence.