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Betalingsinformatie wordt veilig beschermd met behulp van gecodeerde verbindingen en betalingsverwerkers die voldoen aan PCI DSS-normen om ongeautoriseerde toegang te voorkomen.
U kunt een sterk wachtwoord maken door een combinatie van letters (zowel hoofdletters als kleine letters), cijfers en speciale tekens te gebruiken. Vermijd het gebruik van gemakkelijk te raden informatie, zoals verjaardagen of gewone woorden.
U kunt de authenticiteit van onze website verifiëren door te controleren op HTTPS in de URL, te zoeken naar vertrouwenszegels of certificeringen en door de feedback en beoordelingen van klanten te bekijken.
Als u verdachte activiteit met betrekking tot uw account of betalingen ontdekt, neem dan onmiddellijk contact op met ons klantenserviceteam voor hulp.
We implementeren antiphishingmaatregelen om klanten te beschermen tegen frauduleuze activiteiten zoals phishing-e-mails of websites.
Verzendingsproblemen
Ons verzendbeleid omvat informatie over verzendmethoden, levertijden en toepasselijke verzendkosten. Raadpleeg onze website voor een gedetailleerd verzendbeleid.
Verzendkosten worden berekend op basis van de geselecteerde verzendmethoden, bestemming en pakketgewicht/grootte. De exacte verzendkosten worden weergegeven tijdens het afrekenen.
Als uw pakket zoekraakt of aanzienlijk vertraagd is, neem dan contact op met ons klantenserviceteam voor hulp. Wij zullen het probleem onderzoeken en een oplossing bieden.
U kunt uw bestelling volgen met behulp van het trackingnummer dat in de e-mail met de verzendbevestiging staat. Als alternatief kunt u inloggen op uw account op onze website om de bestelstatus te controleren.
Momenteel niet vereist, behalve voor Canada, Denemarken en Zwitserland.
De geschatte verzendtijd varieert afhankelijk van de verzendmethode en bestemming. Raadpleeg ons verzendbeleid voor geschatte levertijden.
Geeft terug
Om een retourzending te starten, raadpleegt u ons retourbeleid en neemt u contact op met ons klantenserviceteam. Wij zullen u begeleiden bij het retourproces en de terugbetalingen of omruilingen dienovereenkomstig afhandelen.
Om een retourzending te starten, raadpleegt u ons retourbeleid en neemt u contact op met ons klantenserviceteam. Wij zullen u begeleiden bij het retourproces en de terugbetalingen of omruilingen dienovereenkomstig afhandelen.