SHIPPING
Enjoy the convenience of real-time online tracking for your orders. We partner with reputable courier services such as DHL, DPD, UPS, and FedEx, utilizing air freight to ensure fast and secure delivery to your doorstep. We provide detailed tracking information, allowing you to monitor every step of your shipment’s progress, from dispatch to delivery. No matter where you are, rest assured that your package will arrive safely.
You can use the tracking number to track shipping on this site: https://www.17track.net/en(sometimes it takes 1-2 days after shipment to show updates on the site) .
DELIVERY TIME
Customer satisfaction is our top priority. We strive to deliver your order within 10-15 business days from the date of shipment. Please note that delivery times may vary due to customs clearance, local postal services, and other unforeseen factors. Nevertheless, we will do everything possible to adhere to these timelines to ensure timely delivery. In the event of public holidays or other unforeseeable circumstances causing delays, we will notify you in advance and provide the latest updates on your shipment’s status.
CUSTOMS CLEARANCE
We handle all customs clearance procedures for you at no additional cost. Our professional team is experienced in ensuring smooth processing of all customs matters, eliminating any potential extra fees or delays. Whether it involves document preparation or duty payments, we take care of everything to ensure your order clears customs quickly and efficiently. You can rest easy knowing that we manage all complex customs issues for you.
RETURNS AND REFUNDS
If there is any issue with your order, our dedicated customer service team is here to assist you. Whether it’s a damaged product, incorrect shipment, or any other issue, we will resolve it promptly. Simply contact us within the specified timeframe to initiate the return and refund process. Our goal is to ensure complete satisfaction with your purchase, so we offer a hassle-free return policy. If any issues arise due to public holidays or force majeure events, we will do our best to provide the optimal solution.
CONTACT US
We are committed to providing you with the best shopping experience. If you have any questions or need assistance, please do not hesitate to contact our customer service team. We are always ready to support you and ensure a smooth shopping experience. Thank you for choosing our service!
